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Resident Handbook

Table of Contents

Introduction

By focusing on the total student experience, life at Campus Village Apartments reinforces the student's educational goals, as well as our commitment to community service and development. Through cultural and developmental programs coordinated by the staff of Campus Village, residents can participate in a wide variety of activities, including seminars, community outreach programs, community service, movie nights, and other educational and social activities. Because Campus Village provides professional, on-site management, maintenance requests are handled promptly during business hours, usually the same day as they are reported. Student and Professional Staff are on call 24 hours a day to handle emergency situations, assuring an uninterrupted level of quality services.

 

Campus Village Apartments is managed by EdR Trust in partnership with Campus Village Apartments, LLC. With more than 40 years’ experience in managing college student housing nationwide, EdR is accredited by the Institute of Real Estate Management (IREM), and is an affiliate member of the Association of College & University Housing Officers International, and the National Association of College & University Business Officers.

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History of Campus Village Apartments

Campus Village Apartments is a 230-unit, 685-bed student living-learning community located immediately adjacent to downtown Denver’s Auraria Higher Education Center Campus.  Housing at the community is available to students attending all Auraria schools, including University of Colorado Denver, Metropolitan State University of Denver, and Community College of Denver.

Campus Village is managed by EdR Management, Inc. (EdR) Collegiate Housing in partnership with the Campus Village Apartments, LLC. With more than forty years of experience managing college student housing nationwide, EdR is accredited by the Institute of Real Estate Management (IREM), and is an affiliate member of the Association of College & University Housing Officers International, and the National Association of College & University Business Officers.

EdR believes in regular evaluation of administrative and programmatic efforts, which is critical to ensuring that efforts continue to meet and exceed student expectations and enhance the overall collegiate experience.

Mission

Residence Life’s provides a home away from home where students can be a part of a safe and inclusive community in an urban environment that fosters student engagement, academic achievement, leadership and personal development.

Vision

Residents living here will live well.

Motto

“One Plus” - Exceeding our customer’s needs and expectations internally and externally

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Campus Village Staff

Quinston "Q" Daugherty- Community Manager (CM)

The primary role of the Community Manager is to supervise all professional staff members and oversee all operations of the property.

Amber Moreyra- Assistant Community Manager (ACM)

The primary role of the Assistant Community Manager is to aid the Community Manager in overseeing all operations of the property. In addition, the Assistant Community Manager oversees all financial needs and obligations of the property.

Tina Carroll- Assistant Director of Residence Life (DRL)

The Assistant Director of Residence Life (DRL) oversees all functions of the Residence Life Program and the Student Life Plan, as well as serves as a live-in professional for crisis response and emergency management. The DRL supervises the Resident Directors and the Resident Assistant Staff. The DRL also works closely with the University Student Conduct Offices to ensure that students are being held accountable for their actions and any violations of the Student Code of Conduct for their respective institution.

Meskerem Wollebo- Resident Director (RD)

The Resident Director is a live-in professional that supervises the Resident Assistant Staff and oversees the residents of Campus Village. The RD also serves as a student conduct hearing officer and serves on a duty rotation schedule for crisis response. 

Russell Slendebroek – Resident Director (RD)

The Resident Director is a live-in professional that supervises the Resident Assistant Staff and oversees the residents of Campus Village. The RD also serves as a student conduct hearing officer and serves on a duty rotation schedule for crisis response.

Resident Assistant(s) (RA)

Resident Assistants (RAs) are student members of the staff who work most closely with the residents. RAs work to maintain communications between management and residents and assist in a multitude of administrative tasks. The majority of the Resident Assistants' responsibilities involve direct contact with residents. One of the most important RA responsibilities is to be available to, and spend time with, all residents. Basic duties include maintaining communication between the management staff and the residents, as well as implementation of policies, procedures, programming and acting as a first responder in crisis and emergency situations after business hours. In addition, Resident Assistants are responsible for the development of a residential community that enhances the total college experience and facilitates resident growth through educational and social events.

Andrew Martinez– Front Desk Manager (FDM)

The Front Desk Manager oversees the responsibilities of the Front Desk and Desk Assistant (DA) staff. The FDM takes primary responsibility to act as a communication link between building staff and residents. This person ensures that residents, prospects, vendors, and guests are being serviced in a professional and competent manner. The FDM will maintain accurate records of lockouts, key cards, closed work orders, vendors on the property and general resident requests. The FDM sends out a Weekly Bulletin once a week to relay information and upcoming events to residents.

The Desk Assistant(s) (DA)

Desk Assistants (DAs) are paraprofessional student staff members whose primary responsibility is to act as a communication link between building staff and residents. They help answer resident questions, direct phone calls, provide information, and complete various administrative tasks. DAs also serve as the main point of contact for residents, prospects, vendors, Auraria Campus, and local community members. DAs will be responsible for maintaining a clean and welcoming lobby area (this includes the mail room and Front Desk area). DAs will also be responsible for answering phones, directing residents, guests, Auraria Campus officials or any other party to the appropriate staff member to address needs or concerns. DAs will maintain accurate records of lockouts, key cards, closed work orders, vendors on the property and general resident requests. DAs will be responsible for assisting in the training operations of part-time student Front Desk employees (including the RA Staff). DAs report directly to the Assistant Director of Residence Life. The Front Desk is open and staffed 24/7.

 Ziggy Lukins- Maintenance Manager (MM)

The Maintenance Manager oversees all routine maintenance and repair to the facilities and grounds, responds to maintenance requests, provides general upkeep of the apartments and supervises the Maintenance Technicians and, when in site, contractors, vendors and temporary labor employees.  The Maintenance Manager also serves as an after-hours responder to maintenance emergencies.

Jesus Reza-Hernandez - Maintenance Technician (MT)

The Maintenance Technician(s) report directly to the Maintenance Manager. The Technician(s) assist in the diagnosis and repair of the following: major appliances, HVAC, intermediate plumbing and electricity, sheet rock, carpentry, pest control, roof and gutter repairs, wallpaper/painting, irrigation maintenance and repairs, landscaping, landscaping, and any other type of repair work or grounds keeping work needed at the property, as well as responding to maintenance requests and after-hours Maintenance emergencies.

TBD –  Maintenance Technician (MT)

The Lead Maintenance Technician reports directly to the Maintenance Manager. The Lead Maintenance Technician assists in the diagnosis and repair of the following: major appliances, HVAC, intermediate plumbing and electricity, sheet rock, carpentry, pest control, roof and gutter repairs, wallpaper/painting, irrigation maintenance and repairs, landscaping, landscaping, and any other type of repair work or grounds keeping work needed at the property, as well as responding to maintenance requests and after-hours Maintenance emergencies.

Aimee Leaming- Leasing & Marketing Manager (LMM)

The LMM is responsible for developing and implementing all leasing and marketing initiatives, including the marketing plan and budget, leasing statistics and records, weekly market SWOT analysis (strengths, weaknesses, opportunities, and threats), and all marketing, advertising, and communications materials and campaigns.

Markus Rickman- Leasing Professional (LP)

The Leasing Professional works closely with all other managers to ensure that future residents receive their lease in a timely fashion. The Leasing Professional assists current and future residents with lease updates and changes.

Madeline Siegel - Resident Services Manager (RSM)

The RSM can assist residents in paying their bills and their account information. Any account balance questions should be directed to the RSM. The RSM can assist residents with all inquiries about their lease, apartment, parking, rent etc.

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Dining Services

Dining Services

Finding your favorite foods on campus is easy. We are proud to offer a dining program complete with signature brands and menu selections that include just about every item you can imagine. Just feast your eyes on what we have available! Featuring a wide variety of fresh food designed to satisfy everyone's appetite with food choices to rival your favorite restaurants.

Hours of Operation

Dining Hall                              Cyber Cafe

Monday – Friday                                                                               Monday-Sunday

7:00am – 10:00am               Breakfast                                                7:00am-11:00pm               

11:00am – 2:30pm               Lunch

4:30pm – 7:30pm                  Dinner

 

Saturday & Sunday

10:00am – 2:00pm               Brunch

4:30pm – 7:30pm                  Dinner

 

Closings

The Dining Hall and Cyber Café will be closed during University Holidays, Fall Break, Winter Break and Spring Break * The hours listed above are subject to change for holidays, programming reasons, resident usage and overall need of the community (i.e. Town Hall meetings, University Meetings, special group approved programs, etc.) Meal Plan Eligibility: To be eligible to receive Campus Village meal card services, all rent, account information, and account balances must be current and up to date. Meal/ID Cards: Residents will be issued one Meal/ID Card at the beginning of their lease term. This meal card must be maintained and must remain in the sole possession of the resident at all times. Residents will only be issued one Meal/ID Card at a time; no duplicate cards will be issued for any reason.  Any lost, misplaced, or stolen Meal/ID Cards must be reported to Campus Village management in the business office. Campus Village management will suspend the meal card upon receipt of notice or cancel the meal card and issue a new meal card to the resident. Meal/ID Card Replacement Fees: Residents who are issued a new Meal/ID Card or a replacement Meal/ID Card will be charged a $20.00 replacement fee.

Meal Card Swipes:

Meal plans are strictly to be used by the resident holding the meal plan. Residents are not permitted to use their meal cards to swipe in guests to eat in the Café, Cyber Café or any other location where this card is accepted. With the exception of the Rapids meal plan, all plans have a weekly-swipe limit. Unused meal swipes will be forfeited Sunday at midnight and will not roll over the following week. Weekly swipes are replenished automatically every week on Monday morning. Residents can submit a written request to the business office to obtain a usage history and credit balance report for their meal plan. The dining hall offers three meals a day Monday through Friday and two meals per day on Saturday and Sunday. Residents’ meal plan swipes are for the sole use of the resident. Meal plan swipes may not be used for any guest(s). Residents may swipe up to four meals per day. You may use a meal swipe equivalency once per meal period not to exceed your 4 meal swipe per day limit. You may use your equivalency to purchase a breakfast or a lunch/dinner. A breakfast swipe includes your choice of a bagel w/ cream cheese or muffin, one piece of whole fruit, a 16oz coffee, and a Capri Sun juice pouch. A lunch/dinner swipe includes a Simply To Go brand sandwich or salad, chips, one piece of whole fruit, and your choice of a fountain soda or Nestle Pure Life bottled water.

Flexible Spending Accounts (Flex Dollars)

Flexible spending accounts consist of flexible spending “dollars,” which residents can use to purchase items at Campus Village Café (the main dining hall), the Campus Village Cyber Café, and on campus Infinitus Pie, and Einstein’s Bagels. Similar to a debit card, each purchase made using flexible spending dollars is deducted from the resident’s flexible spending account. Residents carrying flex dollars, please be advised that flex dollars will roll from week to week, and month to month. However, if there is an unused credit or balance at the end of the lease, or time of checkout, these credits will be forfeited and not refunded to the resident. Please be sure to keep track of all your spending and make sure you account for and spend all monies allocated to your dining plan. All credits are uploaded on a weekly basis for meal swipes as long as the rent is current and paid on time. Meal swipe credits begin on Monday morning, and conclude on Sunday evening weekly. Meal Plan Duration: Residents who cancel their meal plan will lose all meals and flex balances at the time of the cancellation. Residents who renew their lease agreement and elect to buy a meal plan will start their renewal lease agreement with a new meal plan. Any unused meal swipes or flexible spending dollars from their previous lease agreement will not roll over to the renewal or new lease agreement. Meal Plan Changes: Residents may request one meal plan change during the duration of their lease, any changes after that may cost up to $30.00 and are granted per Campus Village discretion. Meal Plan Suspension or Termination: Resident meal card services may be suspended or terminated if a resident is in default of their lease agreement, has a delinquent account balance, fails to pay any damages or property fines, violates any of the Campus Village student code of conduct, lease agreement rules and regulations, student handbook, student code of conduct, or local, city, state or federal law. Services may be restored once Campus Village acknowledges the account/behavior change. Any meal swipes and/or flexible spending dollars not used due to a meal plan suspension will not be refunded and the meal plan swipes and/or flexible spending dollars will be forfeited.

Late Payments:

All late payments (as per the late payment schedule on lease agreement) will be applied within 48 hours of the payment date Monday through Friday. If the payment is made after 5:00pm on Friday, the credit will be received the next business day (business days are defined as Monday-Friday, excluding holidays and weekends). Residents and guarantors, please be advised that by submitting the rent payment late, residents may be forfeiting any meal swipes during the unpaid duration (example, if the 1st of the month lands on a Monday, and the rent is paid the morning of the 4th day of the month, Thursday, the meal credits will be uploaded within 48 hours of the payment date by Friday night. In this example, residents will have Friday night, Saturday and Sunday night to use their weekly meal swipes. Starting the second week, assuming the full rent was paid on the 4 th, residents will have the full weekly meal count for the remainder of the month to use at their discretion.

Rules of Conduct for the Main Café and Dining Hall & Cyber Café:

Residents cannot use a meal swipe for other residents or guests but Flex dollars can be used in the Cyber Café

 

Front Desk

Amenity Rental Service

The Front Desk has a variety of items for residents to check out free of charge, including but not limited to; DVDs, TV shows, video games, pool equipment, ping pong equipment, board games, and cleaning supplies.

Full Service Mail Center

Each resident is assigned a mailbox and key after completion and return of your check-in envelope. Mail is delivered daily by the United States Post Office with the exception of Sundays and Federal Holidays. Please note that mail is sorted in the afternoon, and while you may have a confirmation email that something was delivered, it does not     If you receive a perishable package you may be contacted by phone in addition to the package slip.You must bring a photo ID and sign for your package at the property office during regular business hours.

Lost & Found

Lost items will be cataloged at the Front Desk. Residents who have lost their personal belongings can provide a description of the item to the Front Desk and the Front Desk Staff will return the item to the resident.

Maintenance

All maintenance concerns in your bedroom, your apartment, or elsewhere on the property should be reported to the Front Desk or submitted using our online maintenance request form. Please provide us with all the information pertaining to your maintenance request in order for us to most efficiently respond to your issue. For emergency maintenance issues, our maintenance staff is on call. After regular business hours you should contact the Front Desk. Upon submission of the request, the maintenance staff will undertake corrective measures as quickly as possible. You will be notified when the work has been completed or if more time is needed to correct the situation. Maintenance requests may also be submitted through your resident account online. Please visit the following link to submit a work order:  https://campusvillage.prospectportal.com/ Please be aware that on call Maintenance will not always respond to maintenance requests made after business hours. On call maintenance will come to Campus Village to respond to maintenance emergencies, as determined by the on-site Residence Life Staff. Examples of maintenance emergencies include flood, a broken window in a first floor apartment, front door lock malfunction, or fire.

Student Access Center

The Student Access Center is a great place for residents to get assistance with a variety of services and is located on the main floor next to the Front Desk. The following offices can be found in the Student Access Center; Leasing & Marketing Manager, Resident Services Manager, and the Residence Life Office. The Leasing Office is located in the Student Access Center on the main floor next to the Front Desk. Leasing Office Staff are available to help residents with adding and or removing meal plans/parking from their lease, answer any questions about their lease agreement and address special issue as needed.

Payments

CVA does not send bills or statements for payments due. We do not provide payment slips, payment reminders, etc. It is your responsibility to make the payments by the assigned date based on the payment plan you chose by referring to your copies of the lease/license agreement. You may deliver payment to the office through the CVA Front Desk, send payments through US Mail, or set up an online account and make payments here: https://campusvillage.prospectportal.com/ Please also note that if you are choosing the monthly installment option, these payments are installment payments, not monthly rent payments. This statement means that each payment is part of the installment amount not a particular month's rent. If you do not make the payments by the designated due date, you will be assessed a late fee. Payments that are mailed must be received by the due date, regardless of postmark, to avoid late fees.

Financial Aid

Financial Aid may be used to pay for all or a portion of the lease liability charges. If you are attending the University of Colorado Denver , you must follow all required steps and be approved by both Campus Village Apartments, and the University of Colorado Denver to have all or a portion of your financial aid funds (title IV) transferred to Campus Village directly from the University of Colorado Denver. If you do not see your housing charges added to your student account profile on the student University account, this means your housing charges will NOT be paid through the University.

**Important**: Any remaining balance unpaid through the University of Colorado will be the sole responsibility of the student and/or guarantor of the lease agreement to ensure the balance is paid directly to Campus Village Apartments. Any late payments will be subject to the terms and conditions of the lease agreement late fee schedule,. Additionally, students with a balance due may receive balance due letters and/or phone calls and emails reminding them of the balance outstanding.

For those University of Colorado Denver students who have been approved to utilize financial aid funds (title IV) funds to pay for a portion or all of their housing charges, the payment transfer process is as follows:

  1. Campus Village submits a semester charge to the University of Colorado Denver at the beginning of the fall and spring semester (typically around late July for the fall, and late December/early January for the spring semester).
  2. The University of Colorado Denver reviews each charge request
  3. If the housing charge request is approved, the housing charge is added to the student’s University account balance.
    1. If the charge is rejected, the student will receive written notification from the University stating the charges will not be added, and it is the student’s responsibility to work with Campus Village directly to pay the balance.
  4. Once the charge is added to the student University account, payments will be transferred from the University of Colorado Denver to Campus Village directly every other week.
  5. The student will see a “credit” posted to their University account immediately.
    1. It is important to know that the credit will not reflect on the Campus Village student portal account, or systems until Campus Village physically receives the payment.
  6. Payment transfer time period can take up to two weeks to be received by Campus Village Apartments.

If you are unsure of your payment status or account balance, please contact in writing the assistant community manager at any time. The assistant community manager can be contacted at: rsmdenver@edrtrust.com, or via phone at (303) 573-5272.

If you are attending Metro State College or Community College of Denver, the Financial Aid Office or Bursar office at these institutions does not automatically disperse Financial Aid checks to the property. It is your responsibility, as the recipient, to use your Financial Aid to cover your educational and/or housing costs. If you have questions about your Financial Aid, please call the Financial Aid Office.

If you are unsure of your account balance, how much financial aid has paid, and how much you may owe, please contact the assistant manager, or view your account balance (payments and credits) through your resident profile account with Campus Village. To view your online account balance, please log onto the following website: https://campusvillage.prospectportal.com/.

Any refund from the University/College should be held until you have written confirmation from a property manager that your account has been paid in full for the semester.

Please direct all inquiries to the assistant manager at:  rsmdenver@edrtrust.com or via phone at: (303) 573-5272.

Non-Sufficient Funds/Returned Checks

If the property receives a returned check on your behalf, there will be a $30.00 NSF/Returned check fee charged to your account, plus any late fees per the lease agreement. After two returned checks, we no longer accept checks on your behalf. All future payments would have to be made by credit/debit card, money order or cashier's check only. Additional fees may apply.

Residence Life

The Residence life team strives to build a community that values the potential of each individual and encourages students to broaden their perspectives, enhances personal growth, and prepare for life beyond Campus Village This Office is a great place to answer any questions you have regarding; roommate concerns,  ways to get involved at Campus Village, as well as to hang out and connect with other residents.

Tutoring & Writing

Campus Village provides residents with onsite tutors. Tutors will be able to assist residents with honing their skills in writing, math and other subjects. Top

Amenities

Common Area Furniture & Equipment

For your comfort, the property has provided furniture and equipment in the Home Theater, Conference Rooms, Courtyard, Cyber Café and Main Café, and other areas on the property. This furniture and equipment is meant to stay in the designated areas so that all residents may enjoy their use. Please do not take the public area furniture or equipment into your room; there will be a $250.00 moving charge for removing furniture and equipment from any public area. All missing furniture or equipment should be reported immediately to Management to assist in recovering the missing property, thus protecting your privilege of the use of these areas. 

Most of the events and activities hosted by the Resident Assistants, Community Council and other students take place in the Theater Room, Main Café/Dining Hall, Courtyard and other Conference Rooms. All rules governing common area amenities will be enforced by management and are subject to periodic review and revision. 

The facilities available at the property are for the exclusive use of property residents. A resident must accompany all guests. Residents are responsible for their guests and all their actions while on the property. The maintenance and care of these facilities is every resident's responsibility; therefore, abuses may result in facilities closing. Please report all repair needs or problems to the Campus Village Front Desk. Students wishing to reserve a media room or common area must fill out the appropriate request form found at the front desk.

 

Business Center

Residents have access to the Business Center located next to Cyber Café. Residents have access to a printer in the Business Center. Residents wanting to use the printer need to provide their own paper. 

 

Fitness Center

The Fitness Center is located on the main floor. Use of the Fitness Center is at your own risk. For the proper safety of all residents, residents must follow the following rules while using the Fitness Center:

  • No food allowed
  • Beverages are limited to water only
  • Proper athletic attire is required
  • Shirts and shoes must be worn at all times
  • Use of equipment in the manner for which it was intended. 
In addition, the CVA Staff asks that you report maintenance problems to the Front Desk immediately. Do not repair equipment yourself. Anyone beginning an exercise program should consult a physician prior to using the Fitness Center.

 

Game Rooms

The Game Rooms are a great place for residents to go and play billiards or ping pong. Game Rooms are located in the East Wing. Residents can check-out equipment for ping-pong and billiards at the Front Desk.  Equipment should be inspected at the time of check out to ensure nothing is damaged. Any damaged equipment returned to the Front Desk may be billed to the resident who checked out the equipment.

 

Home Theater

The Home Theater is a great place to go for your movie and television viewing pleasure, a large screen television with theater-style sound is available for use and is located on the West first floor right next to the Sky Lounge. This room may be reserved for special events by contacting the Resident Directors.  Please visit the Front Desk for more information on how to reserve this space.

 

Resident Conference Rooms

Campus Village provides a number of Conference Rooms for residents to utilize. Residents can use these spaces for studying, meeting other residents, or to hold meetings. Residents that would like to reserve a Conference Room should contact an Resident Directors for further assistance.

 

Study Nooks

Campus Village provides 15 Study Nooks for residents to utilize. Residents can use these spaces for studying, to meet other residents or to hang out.

 

Multipurpose Room

Campus Village provides a large multipurpose space for residents to utilize upon request. Residents can use this space for studying, to meet other residents or to hang out.
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Apartment Care

Decorations & Posting

Any alterations or modifications that pose a threat to safety, health, physical apartment/suite damage, comfort of others, etc. are not permitted. No items or decorations are permitted on the windows including: posters, lights, flags or alcoholic containers. No items are permitted on the ceiling. Only CVA approved documents may be posted on the exterior entrance door. No additions to the original surface are permitted on the doors, windows, blinds, or furniture. All decorations must be temporary so as not to permanently deface or damage apartment/suite furnishings. Tape of any kind on the carpet or linoleum is not permitted. Any Damage to ceilings, walls, floor, or furniture will result in a damage fee.

Dishwasher

Each full sized kitchen comes with a dishwasher. In order to reduce maintenance problems with dishwashers, the following guidelines should be used: Scrub dishes first, especially if it will be a few days before you run the load. Use only dishwasher detergent. Be sure the product is advertised as an automatic dishwasher detergent, not one for hand-washing dishes. Once a month, pour a cup of distilled vinegar in the dishwasher and run it empty 2-3 times.

Food Waste Disposal

Each apartment is equipped with a food waste disposal in the kitchen sink. Care and Operating Instructions: Do not insert hand into disposal. Turn on cold water (water should remain on during complete disposal operation and for a sufficient time after grinding is completed to ensure all waste is flushed away.) Turn the switch to the "On" position to start disposal. Feed the food waste into the disposal while it is running; do not dispose of large quantities at once. Do not turn off the motor or water until grinding is complete. Do not insert any objects that may damage the food disposal.  These items include but are not limited to silverware, meat bones, fish pebbles, aquarium stones, and large food items etc.

Furnishings

All furnished apartment/suites are to remain furnished, with beds on their frames and furniture on the floor (e.g., no beds on top of desks or dressers, no desks or dressers stacked or turned on end). For safety reasons, cinder blocks are not permitted. Furniture may be rearranged in your apartment/suite provided it is returned to its original position prior to check-out. No bunk beds or waterbeds are permitted. No construction, wall partitions, painting of walls and furniture, bed risers or any similar structures are permitted.

Heating and Cooling Unit

Efficiency of your heater is dependent upon complete air circulation. It is important to keep all vents in every room open. In addition, please ensure that return air vents are left unobstructed. CVA recommends that residents keep the temperature of their room in between 70 and 72 degrees Fahrenheit. If you wish to request a new furnace filter, please submit a maintenance request by contacting the Front Desk or through your CVA Resident Portal. If you are unsure of how to operate your heater/air conditioner unit, please ask your Resident Assistant or stop by the Front Desk. A staff member will happy to assist you.

Housekeeping

The property provides janitorial service for hallways, common areas, common bathrooms, breezeways, and grounds. Residents are responsible for the cleaning and upkeep of their apartment. For your convenience, recycling & waste rooms are located around the property.

In addition, dumpsters are located on the property for trash disposal. If the trash room near your apartment is full, please take your trash to another trash room or to the dumpster(s). Please use another dumpster on the property if the one nearest you is full.

It is everyone's responsibility to keep the community clean and free of trash and cigarette butts. Do not leave trash on the stairwell or in the hallways. If trash is found in inappropriate locations, you may be charged trash removal fees.

In addition to all the trash containers throughout the property, parking lot and the large compactor in the back parking lot, there are also nine Recycling & Waste rooms located at the corners of the East Wing and North Wing, as well as one Recycling & Waste room near the first floor Sky Lounge in the Southwest corner of the building. Please make sure all your waste is properly bagged, and placed in appropriate Recycling & Waste rooms. Courtyard trash bins are not intended for large quantities or bags of trash. The smaller trash cans are intended for small trash items. Please dispose of large trash bags in larger trash rooms, or the trash compactor near the basketball court.

In addition to the Recycling & Waste rooms, recycling bins are located throughout the property. These recycle bins are equipped to handle paper, plastic and glass. We encourage you to help keep our property clean and the environment clean by recycling what you can and discarding the rest in the trash.

Smoke Detectors

The smoke detectors in your apartment/suite are very sensitive. When taking a shower, close the bathroom door to ensure the steam does not affect the detector. When cooking, be sure to use the fan on your microwave. This could also help prevent a grease fire.

If your detector makes a beeping/chirping sound, it means the battery is low. Complete a work order as soon as possible to have the battery replaced. Any time a smoke detector sounds an alarm, you should respond to it as an emergency and proceed in a safe manner.

Never disconnect the smoke detectors. Sometimes you may experience a "false alarm." The smoke detectors can be set off by dust, an insect or just may need routine cleaning. Open all windows to allow fresh air into the apartment/suite.

Students who tamper with fire safety equipment will be referred to the student conduct process. Under no circumstances should ANY smoke detector or life safety equipment be tampered with. If any smoke detector is found in any other condition that it was installed, each resident may be fined a minimum of $500 fine for tampering with life safety equipment per person for the first offense. The second offense may result in a $1,000 fine and possible eviction from the property. In addition, any false alarms on the property as a direct result of smoking, burning candles, incense or hookahs or any other lease violation will result in a $500 fine for the first offense, a $1,000 fine and possible eviction for the second offense.

Toilets

Do not flush paper towels; they do not break down. Never flush feminine hygiene products, regardless what the packaging states. If your toilet does overflow or clog up, turn off the water supply immediately. There is a water shut-off valve next to the toilet on the lower left side of the wall. Residents are required to plunge their own toilet prior to calling in maintenance. Residents will be responsible for any toilet damages/overflows that are the result of improperly disposed articles. We recommend bringing a plunger with you so you can plunge your toilet if necessary. It is not the responsibility of the CVA maintenance staff to plunge your toilet.

Washer & Dryers

Laundry facilities are provided for your use on the first floor in the Southwest corner of the building. All appliances should only be used in the manner for which they were intended (i.e. only filling the machine to the appropriate level as indicated on lid of the machine).  No dying of fabric or other materials is ever permitted in the laundry machines. In the event you should need instruction on how to use the machines, please contact your RA or the staff at the Front Desk. Residents found at fault for improperly using/damaging the machine will subject to a damage fee. Any laundry left in the Sky Lounge for more than 24hours will be removed and stored for 30days and then donated to charity. If you think your laundry has been removed please see the Front Desk for more assistance.

Windows

Window stoppers are installed on each window for the resident’s safety.  All window stoppers must remain installed in windows at all times. Should any window stopper be removed or tampered with, the resident will be referred to the student conduct process and a minimum of a $200 fine will be assessed per window stopper. Curtains may be hung on the windows provided that a white background (or the provided blinds) faces the outside of the building.

Window Screens

It is important that the window screens and blinds remain in good functional condition. They are not to be removed, tampered with, and/or detached in any manner. Any removed screens may be billed at $100.00 for each removed screen. Any damaged or lost screen will be billed at $200.00 per screen. Top

Community Living

Overview

Learning to live in a community environment requires maturity, an examination of values, and assessing how one's behavior affects others. The specific rules and regulations that exist at the property are detailed in the Rules and Regulations section of your lease agreement and the Resident Handbook. Take time to review your lease agreement and familiarize yourself with the rules and regulations. You and your guests are responsible for following them. Failure to do so may result in disciplinary action including termination of residency. The underlying assumption at the property is that residents have the capacity and desire to be self-directing and responsible members of their community. Residents enter the community as young adults who are responsible and in search of opportunities for development and learning. Your apartment is yours to use, but not to abuse. You have the freedom to make it work for you, coupled with the responsibility to keep it working for others.

Getting Along With Your Roommates

Living with others requires maturity, patience, open communication, willingness to compromise, and respect for others. No matter how compatible roommates are, there is always potential for conflict. Culture, cleanliness, sleeping patterns, habits, and hobbies are some examples of things that can be different among roommates. These differences can serve to be positive learning opportunities for people living together, or they can create a negative atmosphere within the apartment that can seem intolerable. You and the attitude that you take in communicating with your roommate will determine whether or not your situation will be positive or negative.

The RA staff is committed to facilitating communication between and among roommates. Work with your RA to accomplish this goal; it can make the environment in your home even better! We encourage you to set parameters and rules at the beginning of the year with your roommates. This will allow everyone to have a firm understanding of everyone's expectations in the apartment, and will ultimately lead to a successful experience. Each RA will provide the room with a roommate contract at the beginning of the year during your floor meeting. We require that each apartment complete each section of the roommate agreement, sign and return to their RA to keep on file. With this agreement completed, should there be any future personality conflicts, each roommate will be able to refer to their agreement/contract drafted at the beginning of the year. This contract will also help with roommate mediations should the need arise.

In addition to the Roommate Agreement Form, we encourage you to utilize your RA as a guide in navigating and solving roommate concerns. RAs have extensive training and awareness of roommate concerns and conflict management. If you contact CVA Professional Staff for a room change due to a roommate conflict, you will be asked if you have first tried to resolve the conflict on your own and with your RA. If you have not attempted to work out your differences on your own or with the assistance of an RA, your room change request may not be honored.

Here are some questions to consider when talking about living with a new roommate

Cleaning Up

Alcohol/Tobacco


Noise


Personal Activities

 

Sharing Things

 

Sleeping


Study Habits


Visitors

 

What if there is a problem?

The property has several programs in place to intervene if you and your roommates are not getting along as well as you would like. The most important step you can take is to discuss your concerns with your roommate. Frequently, conflict occurs because one roommate assumes the other should know s/he is upset, but the roommate does not actually realize there is a problem. It is difficult to commit the time necessary to work through the conflict, but the skills learned in the process will serve you for the rest of your life. Take advantage of the situation to become more skilled at working with others. If you do not feel you are able to handle the situation yourself, Talk with your Resident Assistant, who can help you to communicate with your roommate and hopefully reach a compromise. Moving to another apartment with new roommates is a last resort and will be treated as such by CVA Staff.


Tips for living with roommates

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Community Standards

Residents’ found in violation of the policies listed in this handbook may be referred to the student conduct process and fines may be assessed.

Student Conduct

As a student at the Auraria Campus it is an expectation that you follow the Student Code of Conduct for your Academic Institution. Campus Village is identified as Student Housing and therefore expects students to follow their institutional code of conduct while on the premises. You should consult your school’s code of conduct and know that there is an expectation your actions will align with that code, in addition to the policies and procedures outlined here and in your lease agreement.

Failure to Comply

Each resident is required to follow all directives of the Property and/or University Staff and act in an appropriate and civil manner. Failure to accurately identify oneself to staff or comply with staff requests and directives will result in disciplinary action.

Student Conduct Process

Violations of the Resident Handbook are brought to the attention of the Residence Life Office.  Residents will be sent a letter notifying him/her to schedule an administrative judicial meeting within a specific time frame. Meeting(s) are held with appropriate Campus Village Staff.  Sanctions may be applied individually or in combination as appropriate to a given case. It is imperative that residents check their student email that they have provided to CVA on a regular basis as mail and email are the main forms of communication between Campus Village Staff and residents.

Aiding and Abetting

Aiding and abetting means you personally are responsible if something is happening in an apartment/suite that you know of, are present for, or assist in. This also applies anywhere on campus if you are present during a policy violation. You are equally as responsible for the violation if you fail to report the violation. One example of this may be a roommate having a pet. All roommates would be held responsible for this policy violation because they are aware of the violation and did nothing about it. Alcohol, drugs and parties that carry heavy penalties can have a great impact on roommates. If you know that a roommate has or uses drugs in your apartment/suite, you can also be held responsible for these drug violations. To avoid being in violation for aiding and abetting, you must immediately report violations. Leave the apartment/suite if needed and tell an RA or report the incident to the Front Desk Staff. If staff responds to a violation and you are in the apartment/suite while it is occurring, your name and situation will be documented.

Alcohol

Residents of legal drinking age (21 years or older) are permitted to drink alcoholic beverages in their apartment as long as minors are not present. Residents should practice safe consumptions, by only consuming a safe amount in a 24 hour period. Alcohol related conduct which infringes upon the rights of others is not acceptable under any circumstance. The possession and/or consumption of alcoholic beverages in apartment/suites must comply with local, state, and federal laws and regulations. Alcohol is not permitted in any common areas (e.g., stairwell, hallways, parking lots, Home Theater Room, Sky Lounge, Courtyard, Multipurpose Room, Fitness Center, Front Lobby, Study Nooks, Resident Conference Rooms and any other common space as determined by CVA Professional Staff). The possession of alcohol paraphernalia is strictly prohibited at CVA (e.g. kegs, coolers, beer balls, beer funnels, beer bongs, and beer pong tables/equipment.
In addition displays of empty alcoholic beverage containers are not allowed on the premises. Manufacturing, distributing, or selling alcoholic beverages is in violation of law or Tri-Institution policies. If the student is underage, this prohibition includes a student who knew, or reasonably should have known, they were in the presence of alcoholic beverages, or possessed, displayed, or was in the presence of alcohol containers.
In addition, drinking games and items related to drinking games are not allowed in the community.Violations of this policy will result in referral to the student conduct process. Repeated violations will result in elevated sanctions. Each case will be evaluated by a professional staff member; however, in general Campus Village holds a strict policy against underage alcohol violations in the community.

Apartment/Suite Changes/Transfers

During the first week of September (Amnesty Week) residents will be offered an opportunity to change rooms free of charge. All room changes that result during Amnesty Week must be approved by CVA Professional Staff Members. During the year, if you wish to move to another apartment/suite, you must contact your RA who will assist you in completing the appropriate procedure. All apartment/suite changes must be approved and a transfer fee may be collected. If a resident moves prior to receiving approval by a Professional Staff Member at CVA, they will have to move back to their originally assigned space and a $200 fine may be assessed for an improper room change.

Assault

The threat of physical abuse of any community member or guest is forbidden. Threats of any kind, racial or sexual harassment, malicious pranks, or abusive name-calling is not permitted. Violating any of the below standards with will result in a conduct hearing, Auraria Campus referral and may result in eviction and/or criminal prosecution:

Ball playing, Bicycles, Hoverboards, skateboards and Long Boards

Campus village apartments prohibit the use, possession or storage of Hoverboards, Skagway’s, IO Hawks, Skywalkers, and similar devices.

Bicycles

Bicycles should be stored in designated or approved areas. We advise residents to provide their own vandal proof bike lock and to always lock your frame and wheels to the racks. The property is not responsible for lost or damaged bicycles.Following uniform fire code, bikes should be stored only in areas provided and not inside resident apartments. Any bicycles parked and/or locked in any hallways, stairwell, or common area, may be removed upon sight and impounded.All bicycles must be registered each year with Campus Village, and have the approved permit clearly displayed on the bicycle frame. Any bicycle that is not properly registered or stored in approved locations on the property is subject to being removed at owner’s expense. We will temporarily hold the bicycle for 30 days, and then donate to charity if not identified and claimed by the owner.

Check In/Check Out

Upon moving into CVA residents will receive an Apartment Condition Report (ACR). Residents should take a few minutes to review the condition of all the items listed on the ACR and indicate any damages to the items listed, prior to moving all their belongings into the room. All residents are required to complete the ACR and return it to their RA or to the Front Desk by the end of the first week of school.  Please make sure this form is an accurate listing of the condition of your apartment, as it will protect you from being charged for any damages which may have occurred before you moved in. Prior to check-out at the end of the year, an email will be sent to you notifying you of all the steps involved in checking out, including but not limited to: having your apartment/suite inspected, turning in your keys, and completing your forwarding address information. Please note that CVA will not forward your mail; we collect a forwarding address for any correspondence we need to have with you after your departure. It is required that each resident make an appointment with a professional staff member; this appointment must be made no less than 24 hours in advance. Every resident is required to properly sign up and check out with their RA or another Campus Village staff member. All personal belongings must be removed from the property, and the apartment unit must be cleaned. All improper checkouts will be assessed a $200 fine, plus any missing keys and cleaning/damage charges. All keys must be returned to the property at the time of checkout. Soft Keys: Keycard and CVA Identification Card. Hard Keys: Bedroom Key and Mailbox Key. Passes:  Parking Stickers/hangtags or bike permit. Improper checkout, damages and missing keys will result in replacement charges at checkout.

Commercial Ventures/Solicitation

The resident agrees to not use his/her apartment/suite for commercial purposes, nor will the resident participate in or encourage door-to-door solicitation in the housing facility. The Internet connection provided as part of the lease agreement may not be used for any commercial or profit-making enterprise.

Damages

Residents are responsible for the condition of apartment/suite furnishings and will be billed for all repair and/or replacement costs. Any and all repairs needed within apartment/suites and other areas must be performed by authorized maintenance personnel. Residents will be charged for any damages for which they or their guests are responsible. All damage charges will be assessed to the resident account, and will be due in full within ten (10) days of the charge. Any unpaid charges may result in additional late fees, or eviction/collection attempts.

Drugs

Illegal drugs are not allowed on the premises. It is explicitly illegal to use, possess, manufacture, or sell drugs or other controlled substances in both public and private spaces. Residents using, possessing, selling drugs, or in the presence will be subject to disciplinary and/or criminal actions, including immediate eviction.

Discipline

As in all living situations, we have a set of policies and guidelines for the property to which residents must adhere. It is very important that you familiarize yourself with all rules and regulations and the material contained in this handbook and in your lease agreement. Since these rules and regulations have been made available to every resident, this is considered your "first warning". Part of the RA's job involves making sure that the rules of the property are followed. The property operates in an adult atmosphere, thus most residents will never find themselves involved with disciplinary action. The largest part of individuals who require disciplinary action simply need a verbal clarification or warning. For those persons whose behavior is such that it requires more attention, any or all of the following may occur: a private meeting with your RA, a private meeting (attendance is required) with a professional staff member or University official, a written warning (with copies to your file and guarantors of the lease agreement), restriction from areas or events, relocation within the building complex, referral to the manager and/or, University official, contract probation, eviction, and/or criminal prosecution. Residents who fail to meet deadlines and complete sanctions assigned by Campus Village and/or Auraria Campus Officials may be subject to further sanctions, fines and/or eviction. Students found in violation of policies may also be responsible for completing educational sanctions such as papers, programs, bulletin boards, floor meetings, and other sanctions as determined appropriate by the Campus Village Staff and/or University Officials.

Disruptive Behavior

Residents are expected to act in a manner that will not disturb the academic pursuits or infringe upon the privacy rights, health or safety of other persons. Understand that any activity that has a negative impact on the roommates or neighbors will not be tolerated.

Electrical Safety

No modifications to, or changes in, electrical wiring are permitted. No "splices," "octopuses" or modification devices of any kind may be used to add plugs in your room or apartment. UL approved, grounded power strips with circuit breakers may be used only for computer and computer related hardware. A maximum of two power strips may be used per room. Extension cords are not permitted.

Elevators

If an elevator malfunctions press the alarm and stay inside until help arrives. You may also contact the CVA Front Desk by calling 303-573-5272 if you have your cell phone available. Do not attempt to pry open doors or climb out. Residents will be charged the cost of repair if they pry the doors apart. Residents will also be charged the cost to retrieve items dropped down shafts, or repairs due to resident negligence or damage.

Explosives/Flammables/Incense

The burning of any materials, including incense, is prohibited, except when a written request is made and prior approval is granted by a professional staff member for the purpose of religious or spiritual observance only. Residents shall not possess any explosive, fireworks, ammunition, gasoline, or other highly flammable material. Violation of this policy may result in criminal prosecution and eviction. All fines and sanctions must be paid and/or completed within ten (10) days of the sanction letter date.

Fire Safety

For fire safety reasons, candles, incense, space heaters, hot plates, grills and other combustibles are not allowed in the apartment/suites. Any smoking devices including but not limited to lit cigarettes, e-cigarettes, hookahs, pipes, vaporizers, bongs etc. are also prohibited. All smoke detectors and fire/life safety equipment must remain installed and working at all times. Should any smoke detector or fire/life safety equipment be removed or tampered with in any way, the resident will be documented and a minimum of $500 dollar fine will be assessed. In addition to your apartments, certain policies must be followed when using common areas, to adhere to local fire codes. Do not remove any exit signs, fire extinguishers, or any other fire/life safety items from any common area or any area in the building. Any of this equipment, signage or other fire/life safety equipment found in your presence will be fined a minimum of $500.00 will be assessed and could be followed by legal proceedings.

Gambling

Gambling is prohibited on the property, including all apartments, common areas and grounds.

Guests

All residents must check-in their guest at the Campus Village Front Desk. Guests must have a valid ID to check in at Campus Village. All guests are required to wear a valid CVA Guest Badge at all times. All CVA Guest Badges must be worn in plain view. We encourage you to invite guests to your apartment, but please keep in mind that your guests must abide by the property's rules and regulations. You are directly responsible for communicating these policies to your guests. As the host, you are held accountable and responsible for the conduct of your guests at all times. Guests not complying with property policies will be asked to leave and could be followed by legal proceedings. Like residents, guests are required to carry identification with them at all times. The inability to produce identification (CVA guest badge, Student ID, License, State ID, Passport, etc.) will result in the guest being asked to leave the property. Overnight guests are allowed to remain on the property for three consecutive days, within a fourteen day period;  but it must be agreed upon by all roommates.It is a privilege to have guests, and it is important that all parties sharing the apartment are comfortable with the guests. If your guest is not approved by your roommate, or your roommate is made to feel uncomfortable by your guest, you may be asked to not have this guest over any more. It is CVA’s policy that the safety and comfort of residents is of the utmost importance and takes priority over the comfort or desire of guests to visit as frequently as they like.

Health and Hygiene

Rooms and apartment must be kept clean and sanitary at all times, including proper disposal of empty food and beverage containers. Residents are prohibited from activities that violate any health code. Residents may not violate these regulations or interfere with the safe and clean environment of others.If CVA believes that your room presents a health risk you will be notified by CVA Professional Staff and you will be asked to clean your space. CVA Staff will check on the progress of this clean up to ensure that it is complete and your space is maintained at an acceptable level of cleanliness. Failure to do so could result in a minimum fee of $200.00.

Identification

All residents, guests and persons on the property are expected to carry identification at all times. If a person is unable to produce identification they will be documented and escorted off the property. If a person refuses to leave the property they will be deemed as trespassing and will be reported to Denver Police.

Inspections

Apartment inspections will occur monthly for preventative maintenance and condition assessment. In the event that a resident has violated their lease agreement regarding proper cleanliness, guest privileges or the pet policy, this document serves as notice for CVA Professional Staff to re-inspect the apartment/suite as necessary to ensure there are no further violations.

Confiscations

All residents found to have items that violate a Campus Village policy will be confiscated by a member of the Management Team. Any and all drug paraphernalia that is confiscated will not be returned to residents at any time.

Keys and Locks

Each resident is issued an individual apartment access card, mail key, bedroom key (if applicable). Residents may not duplicate, distribute or loan apartment, bedroom or mailbox keys to other residents or guests. Loaning keys to other residents and guests presents a serious safety concern and will be considered a major policy violation, resulting in meeting(s) with a professional staff member, educational sanctions, up to and including eviction. Improper handling of keys will result in replacement costs, paid by the resident. Residents may not change the locks on any door or install additional locks or chains without prior approval from CVA Professional Staff. Upon completion or termination of the lease agreement all keys must be returned to CVA Professional Staff. Failure to return keys will result in replacement costs, paid by the resident. In the event that you are locked out of your apartment please come to the CVA Front Desk or contact your RA. A staff member will escort you to your apartment upon presentation of your ID. Each resident will receive two (2) free lockouts per semester. After the second lockout, the resident will be charged $10.00 per additional lockout. The replacement cost for a new keycard is $10.00. Please make sure you are in possession of all keys and access cards at all times. If you feel you may have misplaced any key issued to you (including access card, bedroom key, mail key, meal card, parking pass, etc.) please contact the office immediately so they may suspend access to keys/meal cards. If a key/card is damaged or not working, bring the key/card to the Front Desk to be reprogrammed and/or replaced. Do not discard or destroy any key. The Front Desk must verify the key is damaged and belongs to the proper resident before issuing a new key/card for free. If the Front Desk or office cannot verify the key/card, a charge of $10 will be assessed to the resident. If your keys are stolen, please file a police report and bring a copy of the police report to a professional staff member. A professional staff member will make new key(s) at no charge to the resident.

Marijuana Policy

Marijuana is permitted in the state of Colorado, but still remains illegal under federal law. This includes the use of marijuana recreationally, medically, and on or around school property. Campus Village follows federal guidelines and does not permit recreational or medical marijuana as well as any related paraphernalia on property. Residents who possess a medical marijuana card will not be permitted to use or have marijuana while on property. Residents who fail to report and/or who are caught in the presence of marijuana may also be subject to sanctions, Auraria Campus referral and/or eviction and/or criminal prosecution. If residents are found in possession of marijuana they will be asked to dispose of it in staff’s presence or the police may be called. Additionally, if residents are found in possession of paraphernalia, including bongs, pipes, hookahs, etc., they will be escorted to the management office where they will be asked to forfeit their paraphernalia. Any and all drug paraphernalia that is confiscated will not be returned to residents at any time. If a resident and/ or residents’ guest are found responsible for possessing and or using marijuana, the resident may be fined and/or be found in default of their lease agreement. All fines and sanctions must be paid and/or completed within ten days of the sanction letter date.

Mistreatment of Staff

Threats, harassment and any other mistreatment of property staff are grounds for disciplinary action, which can include cancellation of lease agreement, disciplinary action and/or criminal prosecution.

Noise

You have the right to expect that you will be able to study or sleep without disturbance from noise. Keeping the volume on your stereo, TV, instruments and any other noise making devices at a level that can only be heard in your room/apartment and lowering your voice when you are talking in the stairwells or hallways are two things you can do to maintain a quiet environment. It is an expectation that before contacting CVA Staff to address a noise concern, you have first tried to talk with the resident directly. If you call the desk or contact an RA, they may ask you if you have first spoken with the resident who is making the noise. If you have not yet asked the resident to be quiet and expressed your concern they will ask you to do this before they will address the concern. If you do not get the desired results, take the concern to your RA or contact the CVA Front Desk so they can contact the RA on call for you.

The property is committed to your education. In order to provide an environment where every resident can sleep or study when and where they want, we ask that all residents keep noise levels at a minimum after 10:00p.m. 10:00pm is the recommended time for quiet hours from the CVA Management Staff.

It is ultimately up to Community Council of CVA to determine when quiet hours should be in effect. Courtesy hours are in effect 24 hours a day. Courtesy hours mean that a resident has the right to sleep or study in their room at all times. It is expected that you are courteous if a neighbor asks you to be quieter so they can sleep or study in their apartment. It is also an expectation that you will first contact your neighbors and request them to be quiet before you contact the RA on the desk staff.

Parking

Parking is reserved for residents who have paid for parking access. Residents who have paid for parking access witll receive a permit to be displayed in the lower front driver’s side window. One parking permit is given to each resident who has paid for parking access. This permit (sticker) is only for the car belonging to the resident. Each resident is permitted only one vehicle.The deadline for displaying permits is the first day of classes each semester. It is your responsibility to have the permit displayed on time. Any vehicle parked in a "Tow Zone" and any non- permitted vehicles parked inside the property may be ticketed, booted or towed without warning.CVA professional staff recommends keeping your car locked and your valuables out of sight. The property is not responsible for any damage or loss to your motor vehicle or its contents.Visitors may park in surrounding parking lots. You cannot use your access card to let visitors into the parking lot. Please contact the professional staff or your RA for further details.

Parking Passes

Each resident will be issued one (1) parking pass according to their approved parking lot on their lease agreement at the time of check-in. All vehicles must be registered with Campus Village and will be registered to a specific parking permit number. All permits must be displayed in the lower left front corner windshield of the vehicle clearly visible for staff.If a permit is missing or not clearly visible in the front windshield of the vehicle, the vehicle could be subject to warning stickers, booting or towing at the owner’s expense.If a vehicle is booted, it is the owner’s responsibility to pay the fine and move the vehicle immediately off t he property upon removal of the boot. Failure to move the vehicle immediately could result in a second boot, or towing of the vehicle. If a vehicle is not registered for parking access, the boot fine is $100.00 If a vehicle is registered for parking access, and one of the following occurs there will be a $50.00 fine: If a parking pass is lost or misplaced, the replacement fine is $20.00/permit.It is not allowed to use your access card to allow any person without parking access into the parking lot. If you are found letting a person(s) and non-permitted cars into the lot you will be documented as violating a Campus Village Policy, and your parking rights and/or access to the parking lot may be removed at the discretion of CVA Professional Staff. Violations may be referred to the student conduct process.

Parking/Lease Changes

March is the last month to change your dining plan or parking on the 2015-2016 lease agreement. All lease change requests need to be in by February 15 using our formsite link: https://fs7.formsite.com/cudenverhousing/form152/index.html

Pets

Residents are prohibited from having animals, except for aquarium bound fish (up to a 10 gallon capacity), in apartment, common areas, or on the premises. Residents may not feed/shelter stray animals. Residents are obligated to inform CVA staff of stray animals so appropriate action can be taken to remove and protect the animal. Failure to comply with this policy could result in a fine up to $500.00 and possible eviction from the property.

Physical Abuse and Harassment

Physical, verbal and other abusive behavior and threats of physical abuse toward resident(s) and/or staff are violations of the policy and procedures manual and the Lease Agreement and will not be tolerated. Such conduct may be grounds for immediate disciplinary action, removal from the property, and/or including criminal prosecution. Examples of prohibited conduct include sexual and racial harassment, threats of violence, stalking, sexual assault, fighting, punching, slapping, kicking, scratching and pushing. Practical jokes, pranks or other disruptions are prohibited. Hazing- Any action or situation that recklessly or intentionally endangers the health, safety, or welfare of an individual for the purpose of initiation, participation, admission into or affiliation with any organization at the university or Campus Village property. Hazing includes, but is not limited to, any abuse of a mental or physical nature, forced consumption of any food, liquor, drugs, or substances, or any forced physical activity that could adversely affect the health or safety of an individual. Hazing also includes any activity that would subject the individual to embarrassment or humiliation, the willingness of the participant in such activity notwithstanding.

Public Posting

All posted signs and posters must be pre-approved by the Resident Directors. Posters and signs can only be placed by Campus Village Staff in designated areas. For information about positing information in CVA please contact the Residence Life Department. You may also stop by the CVA Front Desk for more information.

Smoking

Smoking is strictly prohibited in all apartment, hallways, common rooms, the Courtyard and within property gates. Smoking is permitted in the smoking pavilion, located in the South parking lot. If you have questions, please contact a Resident Assistant, CVA Staff member or the CVA Front Desk. The resident accepts responsibility for informing visitors or guests of the property's non-smoking policy.Hookahs, bongs, incense, candles and any other items involving an open flame are strictly prohibited on the property, even when they are not in use. If a resident is caught violating the smoking policy, they may be documented and fined the following: ALL fines and/or sanctions MUST be paid in full within ten (10) days of the sanction notice/letter.

Throwing Objects

Balls, sports equipment, and any other similar item may not be used in the interior areas of the property. No object may be thrown or dropped from a window or apartment/common area opening. Window screens must be left intact and must not be removed, loosened, or altered in any manner.

Vacant Spaces

Current residents cannot refuse a new roommate as long as there are empty beds in the apartment. It is a violation of your lease agreement to tell a potential roommate that you do not have a vacant space in your apartment when in fact one or more spaces are unoccupied. If you do not wish to have new roommates you can rent any open space(s) at the current rate. Please contact the CVA Front Desk for more information.

Vandalism

Destruction of property by a resident or guest is a violation of policy and will result in disciplinary action, including meeting(s) with Professional Staff, fines, community services, prosecution and possible eviction. Using chalk on the sidewalks, pavement, interior/exterior walls, etc. is considered vandalism and is not tolerated.

Weapons and Concealed Weapons

Firearms, ammunition, fireworks, explosives, highly flammable materials (including spray paint), weapons, projectile devices, guns or knives, or any other weapon or material or instrument which poses a risk of damage or injury is strictly prohibited and a violation of the law. DEFINITIONS (in all cases include, but are not limited to, the following):- Any gun, rifle, pistol or handgun designed to fire bullets, BBs, pellets or shots (including paint balls or darts) regardless of the propellant used. This includes ornamental rifles used for military or ROTC training.- Any instrument of combat possessed, could  be perceived  as threatening, or carried for the purpose of inflicting or threatening bodily injury, including a blackjack, slingshot, bow & arrows, billy, sandclub, sandbag or metal knuckles. - Dirks, daggers, ice picks, pocket knives, or knives having a fixed blade longer than 2-1/2 inches (California Penal Code 626.10). This does not apply to the lawful use of cutlery and other eating implements used in food preparation or consumption. Also see Explosives/Flammables/Incense. Possession of a harmless instrument designed to look like a firearm, explosive, or dangerous weapon is also prohibited by this policy (including but not limited to BB guns, pellet guns, martial arts equipment, and knives with a blade over 2 ½ in length. Top

Safety & Emergency Procedures

Overview

The property has a strong commitment to safety; to make it work, you must also have this commitment. We have adopted instructions and procedures to follow in emergency situations; please be aware of these and understand their importance. We work closely with local police and fire departments and are constantly evaluated to ensure that we continue to provide the safest living environment possible. Please respect these regulations as you would any others. If you do not understand any of these regulations and suggestions, please ask your RA for clarification. Please think safety at all times.

Courtesy Personnel

The property maintains contract service patrols to walk the property each night in order to deter any potential problems. These professionals are equipped with walkie-talkies and/or cellular phones for communication with the property's personnel.

Fire Safety

Fire warning devices and safety equipment are to be used only in case of emergency. The sounding of a fire alarm should be taken seriously and residents should proceed according to the instruction posted in and about the property. The intentional sounding of an alarm outside of an emergency situation will be considered a criminal offense and the person or persons responsible will be treated accordingly. 

Multiple outlet "octopus" plugs are not permitted. Surge protector power strips with circuit breakers are permitted. Live holiday decorations such as trees/wreaths are prohibited. Hot plates, candles, incense, space heaters, cooking grills, lighter fluid, and other combustibles are prohibited due to the increased risk of fire hazard. For more information, please refer to the Rules & Regulations portion of your lease agreement. 

If there is a fire or the alarm sounds, feel your door with the back of your hand before exiting. If it is cool, exit the room, close the door, and proceed to evacuate the building. If the door is hot, don't open it; fill any cracks with wet towels, signal from your room by hanging a sheet out your window and wait to be rescued by the fire department. Upon leaving your apartment/suite, close your door. If smoke is present in the breezeways, lie down and crawl to safety; fresh air will be near the floor. After you have exited, please be sure to move away from the building in order to avoid falling debris and to give the fire department personnel room to operate. Notify a member of the property staff upon exiting the building. The fire department will give an "all clear" when it is safe to re-enter the building. 

Finally, for safety sake, always let your roommate know where you are, a practice commonly known as the buddy system. *Failure to exit the property during a fire alarm or drill may result in fines up to $1,000. In the event of fire, residents should proceed away from the property and meet in the parking lot at the furthest point from your building. You are required by law to evacuate the buildings when the alarm sounds. Failure to do so is not only dangerous and illegal, but it also may result in criminal prosecution and the initiation of eviction proceedings. 

Persons involved in tampering with smoke detectors, extinguishers, sprinklers, or any of the protective casings around the fire safety equipment will be subject to criminal prosecution. Upon your exit, please report any information that you know to the CA/RA (e.g., the location of the fire). All exit signs, fire extinguishers and other fire/life safety equipment needs to remain intact, installed and functioning. Part of living in a community is reporting any equipment that is failing, or being tampered with, or destroyed. Failure to report any vandalism or damage to the property, specifically, fire/life safety equipment can result in a conduct hearing leading to fines and/or eviction. Any resident or resident guest caught tampering with, or possessing any fire/life safety equipment, (including exit signs, fire extinguishers, smoke detectors, etc...) can face large fines, eviction and possible criminal prosecution.

Personal Affirmation

By choosing to live with us you agree to reside in a living and learning community. As members of this community, we all have certain rights as residents and as students. Please recognize that other members of the community have the same rights and that one's rights stop where another's begin. 

For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational goals. Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement: 

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my room or apartment/suite. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to conduct proceedings.

Personal Property Insurance

Please be aware that the property takes many precautions to maintain the safest living environment possible, but we are not liable for any losses or damages that may occur to your personal property. If you are a dependent, you may be covered under your guardian's personal property insurance.

The property takes many precautionary measures in attempting to aid the well-being of our residents. These include: strongly urging you to keep your apartment and bedroom locked at all times and having an extensive preventive maintenance program designed to detect and cure any problem areas throughout the physical facility. We strongly recommend that you obtain personal property insurance for all of your valuables.

NON-LIABILITY OF OWNER. Owner, its officers, agents and employees, shall not be liable in any manner for any loss, injury, or damage to Tenant, its agents, guests, and licensees, including but not limited to, acts of theft, burglary, vandalism and assault. Tenant assumes all risk of loss or damage of Tenant's property within the Property, which may be caused by water leakage, fire, windstorm, explosion, or other cause, or by the act of omission of any other harmless Owner, its officers, agents and employees from and against any and all claims for injury, loss, or damages to person or property, regardless of cause, arising out of or resulting from damage, injury or loss alleged to have been sustained by Tenant; without in any way limiting or restricting the generality of the above, Owner shall not be liable for any claims arising from acts of theft, vandalism, assault and other criminal activity committed on the Property. For the purpose of this paragraph, Owner shall include Education Reality Trust, Inc., Allen & O'Hara Education Services, Inc., its officers, agents and employees. Thank you for taking time to read the property's Resident Handbook. Please remember that you are an important part of our community and we hope you invest time and interest in keeping our property a great place to live!

 

Safety Tips

Living in a major Metropolitan area carries with it a responsibility to be aware of your surroundings and take certain steps to ensure your safety. Below are some safety tips to keep in mind while both on and off the property:
  • Do not walk alone after dark. Get someone from your building to walk with you.
  • Do not prop open any doors. Do not open doors for strangers.
  • Lock the dead bolt on your door at all times. When you leave your apartment, remember to lock your door, this applies even when you leave for only a minute. Always carry your apartment key with you. If your apartment key is lost or stolen, please report it to the property office so the lock may be changed.
  • Use the one-way door viewer before opening the door to let in a guest. Never open your door to someone you don't know. Report suspicious-looking persons to your RA or property personnel.
  • If you see an unsafe feature on our property (for example, an EXIT light out), please notify property personnel immediately.
  • Be alert and use common sense.
  • Roll up windows. Lock your car.
  • Never hide a spare key in your car.
  • Never leave iPods, cell phones, CD's, packages, purses, or other valuables in plain sight.
  • Approach your car from behind on the passenger side while giving the impression that you are just passing by. Walk past the passenger side and look into the car. Check the back seat. Proceed to the driver's door.
  • Carry your key ring in your hand while walking to your car, whether in daylight or dark.
  • As soon as you get in the car, lock the doors.
  • If someone is in your car or loitering around it, call the police or security. DO NOT confront the stranger.

Tips on Preventing Auto Crime

Tornados

Know the difference between a tornado watch and a tornado warning. A tornado watch simply means that conditions are favorable for the formation of a tornado. A tornado warning is issued when a tornado has actually been sighted or has been indicated on radar. In the situation that a tornado warning is in effect, you should open your apartment windows approximately 1/2 inch. Doing this will relieve internal pressure and lessen the possibility of injury should a tornado strike. Go to your bathroom. The safest place for you to stay during the tornado warning is in your bathroom. We suggest you take a portable, battery operated radio with you to keep you up-to-date on the current status of the tornado. Once the tornado warning has been lifted, the immediate danger is over and you can resume normal activity.

 

Your Personal Safety

Personal safety measures are just as important to your well-being as those previously mentioned. Crimes, injuries, and personal assaults all occur outside of our control, but there are steps that can be taken to decrease your likelihood of being a victim.

 

Winter Storm

In areas where winter storms can be particularly severe, you should begin making plans in late fall for the coming winter. We recommend having the following items on hand before the storm season arrives: battery operated radio and spare batteries, fully charged cellular phone, flashlights with spare batteries, snow and ice removal equipment, fully stocked first aid kit.
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Affirmation and Acceptance

Personal Affirmation

By choosing to live with us you agree to reside in a living and learning community. As members of this community, we all have certain rights as residents and as students. Please recognize that other members of the community have the same rights and that one's rights stop where another's begin. For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational goals.

Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement:

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my unit. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to conduct proceedings.

We reserve the right to relocate a student on a temporary or permanent basis in the event of substantive conflict with other members of our community. If a student is occupying a unit that has vacant bed spaces, it is expected that the room is ready for their arrival at any time. Intentionally interrupting and/or preventing another student from moving into a unit will result in consequence, which may include relocation to a new unit.

Thank you for taking time to read the Resident Handbook. Please remember that you are an important part of our community and we hope you invest time and interest in making this community a great place to live.

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Sign the Handbook

Thank you for viewing the Campus Village Denver Resident Handbook. Please submit the acknowledgement by clicking the "Sign Handbook" link, and completing the online form and submitting your acknowledgement. Submitting the acknowledgment indicates you have read, understand, and agree to abide by all the policies, procedures and rules outlined in the Resident Handbook.

Sign Handbook 
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